FAQ'S
Q: How long does shipping take? A: Orders are processed within 2–5 business days, then arrive within 7–20 business days depending on your location and item. Some orders may arrive in more than one package if items ship from different suppliers — that's normal and won't cost extra.
Q: How can I track my order? A: You'll get a shipping confirmation email with tracking as soon as your order ships. You can also check your order status any time from your account, or visit our Track My Order page.
Q: What's your return policy? A: You have 30 days from delivery to request a return. Email us before sending anything back so we can confirm the right process for your item — see our full Refund Policy for details.
Q: My item arrived damaged or wrong — what now? A: Email us within 7 days with a photo of the item and packaging. We'll cover a replacement or a full refund — that one's on us.
Q: Do you offer free shipping? A: Yes — orders over $49 ship free. Orders under that ship for a flat rate shown at checkout.
Q: How do I know what size to order? A: Check the size chart on the specific product page before ordering — sizing varies by item and material, so "Medium" on one product won't always match "Medium" on another. For anything worn or strapped on (harnesses, life jackets, clothing), measuring your pet directly gives a much more reliable fit than going off weight alone.
Q: Do gift cards expire? A: Check the expiration date printed on your gift card page — most don't expire, but this can vary, so it's worth a quick look.